Refund & Returns Policy
Clear, fair and transparent. Everything you need to know about refunds and returns at Steroids Shop.
At Steroids Shop, customer satisfaction is central to everything we do. If something is not right with your order, we are here to help. This policy explains when you may request a refund or return, and how the process works for customers throughout Europe.
Our Refund Guarantee
We take pride in the quality of every product we dispatch. If your order arrives damaged, incomplete or incorrect, you are entitled to a replacement or a full refund.
Eligibility for Refunds and Returns
Damaged or Faulty Items
Please inspect your order on delivery. Report any damage within 48 hours of receipt, enclosing clear photographs of both the packaging and the product.
Incorrect Orders
If you receive an item that differs from what you ordered, contact us immediately and we will arrange a correction at our own expense.
Non-Returnable Items
For health, hygiene and safety reasons, opened or used products cannot be returned once delivery has been accepted. Sealed items may be considered for return within 14 days at our discretion.
How to Request a Refund
To begin a claim, please email us at info@steroidssweden.eu with the following details:
- Your order number and date of purchase
- A description of the issue
- Photographs of the product and packaging
Our support team will review your request and respond within two working days.
Refund Processing Time
Approved refunds are returned to your original payment method within 5–10 working days. Processing times may vary depending on your bank or payment provider.
Return Postage
Where the error is ours, we cover all return postage costs. For discretionary returns of sealed goods, the customer is responsible for return postage.
Cancellations and the 10-Hour Cut-Off
You may cancel your order at any time before it has been dispatched. However, please note the following important condition.
Please note: Once payment has been made, we do not refund any payment that has already been made after 10 hours have elapsed from the time of payment, as orders are processed and dispatched promptly.
If you wish to cancel, you must contact us at info@steroidssweden.eu within 10 hours of completing your payment.
Need Help?
If you have any questions about a refund or return, please contact our team at info@steroidssweden.eu and we will be glad to assist.
Last updated: January 2025